Our Client Reviews

Legal Hair & Day Spa 300 based on 1 client reviews

Absolutely Horrible

by Stephanie Frank on 11/10/2014 9:23:39 PM

I had the worst experience with Legal Hair. When I called I set up an appointment to get my eyebrows threaded. I am very particular and therefore like them threaded since the hair grows back so quickly with wax. I set up my appointment for 5:45 in the evening on the phone with the receptionist to get them waxed. When I arrived the staff was shocked that I wanted my eyebrows threaded since the lady who does threading is not in on Mondays. If she is not in on Mondays the appointment should not have been able to be scheduled on Monday. I understand everyone makes mistakes, but it was how they handled it that was so horrific. After discussing displeasure that my eyebrows needed to be done that night and that it was too late to drive to a different location to get them done so I had to settle for waxing. When asked how the salon was going to rectify the inconvenience since my day was based around this appointment and I would have gone else where had I known threading was not going to be available like they said it would, the receptionist laughed as if my inconvenience was a joke to her. Within ten minutes of my eyebrows being waxed the skin became inflamed, split open, and scabbed up. Absolutely horrible customer service.